Privacy Policy

Last updated: January 8, 2025

1. Introduction

AI Tax Singapore ("we", "our", or "AITax.sg") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tax filing services.

We comply with the Singapore Personal Data Protection Act 2012 (PDPA) and are committed to fulfilling our obligations under this legislation.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, NRIC/FIN, email address, phone number, residential address
  • Business Information: Company name, UEN, business address, industry type
  • Financial Information: Income details, expense records, bank statements, invoices
  • Tax Documents: Previous tax returns, IRAS correspondence, supporting documents
  • Account Information: Username, password (encrypted), account preferences

We also automatically collect certain information when you use our Service:

  • Log data (IP address, browser type, pages visited)
  • Device information (hardware model, operating system)
  • Usage data (features used, time spent, actions taken)

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our tax filing services
  • To prepare and submit tax returns to IRAS on your behalf
  • To communicate with you about your account and services
  • To provide customer support and respond to inquiries
  • To detect, prevent, and address technical issues or fraud
  • To comply with legal obligations and regulatory requirements
  • To improve our services and develop new features

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Encryption of data in transit and at rest
  • Secure servers with restricted access
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure disposal of data when no longer needed

Your data is stored on secure servers in Singapore and backed up regularly. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements (typically 5 years for tax-related documents).

5. Third-Party Services

We may share your information with third parties in the following circumstances:

  • IRAS: For tax filing and compliance purposes
  • Service Providers: Companies that provide services on our behalf (e.g., cloud storage, payment processing)
  • Professional Advisors: When necessary for legal, accounting, or audit purposes
  • Legal Requirements: When required by law or to protect our rights

All third-party service providers are contractually obligated to protect your personal data and use it only for the purposes we specify.

6. Your Rights Under PDPA

Under the Personal Data Protection Act, you have the following rights:

  • Access: Request access to your personal data that we hold
  • Correction: Request correction of inaccurate or incomplete data
  • Withdrawal: Withdraw consent for processing your personal data
  • Data Portability: Request a copy of your data in a structured format
  • Deletion: Request deletion of your personal data (subject to legal requirements)

To exercise these rights, please contact our Data Protection Officer at privacy@aitax.sg.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and authentication status
  • Remember your preferences and settings
  • Analyze usage patterns and improve our services
  • Prevent fraud and enhance security

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Service.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice through email or prominent notice on our Service.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Data Protection Officer
AI Tax Singapore
Email: privacy@aitax.sg
Website: https://aitax.sg

You may also contact the Personal Data Protection Commission if you have concerns about our data protection practices:

Personal Data Protection Commission
10 Pasir Panjang Road #03-01
Mapletree Business City
Singapore 117438
Website: www.pdpc.gov.sg